Privacy Policy

We only collect what we need to quote and complete your job:

• Contact details you submit through our estimate form — name, email address, phone number, and ZIP code.
• Job details — the service you need and any project description or photos you upload of the items to be removed.
• Service address information you provide by phone, text, or email so our crew can reach you.
• Basic technical data your browser sends automatically, such as device type and pages visited, used to keep the site working and secure.

• To prepare and send you a free, no-obligation estimate.
• To schedule, perform, and follow up on your junk removal service.
• To contact you by phone, text, or email about your request.
• To handle billing, receipts, and disposal or recycling documentation.
• To protect our website from spam and abuse, and to meet legal obligations.

We do not sell or rent your personal information, and we don't share it with third parties for their own marketing.

When you give us your phone number, you agree that we may call or text you about your estimate and scheduled service. Message and data rates may apply. You can opt out of texts at any time by replying STOP or by telling our team. Opting out of marketing messages does not stop service-related messages about a job you've already booked.

Photos submitted with an estimate request are stored securely and used only to size the job and quote it accurately. Please avoid including documents, screens, or sensitive personal details in the frame. We retain job photos only as long as needed for quoting, service records, and disposal documentation.

We use a small number of trusted vendors to run the site and communicate with you — for example, website and database hosting, email delivery for estimate confirmations, and spam protection on our forms. These providers may process your information only to provide services to us and are not permitted to use it for their own purposes.

Our site may use cookies or similar technologies to remember your preferences and understand which pages are useful. You can block or delete cookies in your browser settings; some parts of the site may not work as smoothly if you do.

We keep customer and job records for as long as needed to serve you, resolve disputes, and satisfy tax and legal requirements, then delete or archive them. We use reasonable administrative and technical safeguards, including encrypted connections and restricted access to our systems. No method of transmission or storage is 100% secure, so we can't guarantee absolute security.

You can ask us to access, correct, or delete the personal information we hold about you, and you can opt out of marketing emails using the unsubscribe link in any message or by contacting us. California residents may have additional rights under the CCPA/CPRA, including the right to know what personal information we collect and to request deletion. We do not sell or share personal information as those terms are defined under California law, and we won't discriminate against you for exercising your rights.

To make a request, email sales@norcaljunkpros.com or call or text 510-394-0363. We may need to verify your identity before completing the request.

Our services are intended for adults. We don't knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we'll delete it.

Our website may link to third-party sites, such as our social media pages. We aren't responsible for the privacy practices of those sites — please review their policies.

We may update this policy from time to time. When we do, we'll revise the "Last updated" date above. Continued use of our website or services means you accept the updated policy.

NorCal Junk Pros
715 El Camino Real, San Bruno, CA 94066
Call or text: 510-394-0363
Email: sales@norcaljunkpros.com

Ready to clear it out? Get a free estimate.